FAQs

URUK is an Iraqi-inspired, Egyptian-made women’s fashion brand that blends elegance, simplicity, and refined craftsmanship.

We focus on premium fabrics, timeless designs, and fine details that combine comfort with enduring elegance.

We design elegant casual wear — including coats, pants, sweatshirts, and coordinated pieces — suitable for everyday looks and simple occasions.

Each design has its own fit depending on the fabric and cut. We recommend checking the product description before purchasing for fabric and sizing details.

No, all pieces are pre-produced in limited quantities to ensure exclusivity and quality.

We use high-quality fabrics and precise tailoring to ensure durability and a refined appearance rather than focusing on mass production.

Yes, customers may inspect their order upon delivery before confirming receipt. Once confirmed, the order is considered final.

Yes, cancellation is allowed within 4 hours of order confirmation. After that, processing and shipping begin, and the order can no longer be canceled.

Returns and exchanges are available only if there is a defect or error in your order. For details, please Learn more.

We deliver across Egypt through trusted couriers. Orders usually arrive within 2 to 5 business days depending on your location. For full policy details, please Learn more.

Yes, cash on delivery is available within Egypt under specific terms, alongside prepaid payment options.

Yes, we occasionally run seasonal offers, which are announced on our website and social media channels.

Yes, you can choose the gift wrap option when placing your order. Our packaging is elegant and reflects URUK’s refined aesthetic.